Refund policy

Last Updated
September 22, 2026

At Fitgx, customer satisfaction is important to us. We aim to provide a clear and straightforward return experience for customers who purchase products through our website.

This Return & Refund Policy explains our return conditions, return process, refund procedures, and related information for purchases made through https://www.fitgx.shop/.

This policy should be read together with our Shipping Policy, Payment Terms, and Terms of Service.

This policy does not limit consumer rights or protections provided by law.

1. Return Window

Fitgx accepts eligible return requests submitted within 30 calendar days after delivery of your order.

Returns must meet the requirements described in this policy to be eligible for approval.

2. Return Eligibility Requirements

To be eligible for a return, items must meet the following conditions:

  • Unworn or unused.
  • In the same condition as received.
  • With original tags attached.
  • In the original packaging.
  • Include order information or proof of purchase.

Items that do not meet the stated return conditions may not be eligible for a refund.

Return exclusions or special conditions will be communicated on the product page or before purchase.

3. How to Submit a Return Request

To start a return request, please contact our customer support team with your order number and the reason for the return.

After reviewing your request, we will provide return instructions.

Please do not send items back before receiving return instructions from Fitgx, as unauthorized returns may not be properly identified or processed.

4. Return Shipping Costs

For voluntary returns that are not related to product defects, damage, or incorrect items, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect due to our error, please contact us first so we can review the issue and provide return instructions.

5. Return Inspection

Once returned items are received, Fitgx will review the condition of the items.

If returned items do not meet the stated return conditions, Fitgx may be unable to accept the return or issue a full refund.

6. Refund Processing

After receiving and reviewing approved returned items, Fitgx will process refunds within 1–3 business days.

Approved refunds will be issued to the original payment method used for the purchase.

After a refund is issued, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account.

Fitgx does not charge restocking fees for approved returns.

7. Partial Refunds

Partial refunds may apply when returned items do not meet the stated return conditions, such as missing components or customer-caused damage.

Any partial refund decision will be based on the condition of returned items and return requirements.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact our customer support team with your order details and relevant photos.

We will review the issue and provide an appropriate resolution based on the circumstances and policies.

9. Contact for Return-Related Queries

Business Address
102 Elmores Road, Korumburra, VIC 3950, Australia

Email
hello@fitgx.shop

Phone
+61 2 4070 6291

Website
https://www.fitgx.shop/

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (AET)
Saturday – Sunday: Closed